IT support

Operating out of London Bridge and Manchester, our Service Desks support all your IT requirements across Windows, Mac, Linux and cloud applications. 8am-6:30pm cover as standard and we have 24/7 options.

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Dedicated contact

Every customer has a dedicated first point of contact. We triage your call as it comes in and assign your case to the appropriately skilled technician, so you always have the best person for the job working on your ticket.

  • 8am-6:30pm cover as standard and 24/7 options.
  • Unlimited remote, telephone and on-site support.
  • Proactive real-time systems monitoring.
  • Supply of all computer hardware and software.
  • Supporting Windows, Linux and Mac systems.
  • Mobile phone, printer and photocopier support.
  • One point of contact for all support, including 3rd parties.
  • Fixed and transparent pricing.

Fixed pricing

We believe exceptional service doesn’t have to cost the earth, which is why with our pay-per-head fixed pricing model there won't be any nasty surprises. In fact, if you currently have an in-house IT team, we think you'll find outsourcing to Priority One to be much more cost effective.

Response times you can count on

We know how valuable your time is, so we have fixed SLA’s in place and prioritise all your support issues into four categories:

Assistance

If you have an issue which is non business critical we will respond within 4 hours.

Standard

For a standard ticket affecting a single user we’ll respond within two hours.

High

If you have a business critical outage which is affecting less than 5 people we will respond within 30 minutes and can be onsite within 4 hours.

Emergency

For business critical issues we guarantee to respond within 10 minutes and will be onsite within two hours.

Proactive systems monitoring

We'll be hard at work behind the scenes to make your life easier. Our advanced monitoring and alerting software is installed on all servers for fast and efficient troubleshooting of problems before they even arise. In addition, unattended workstation remote software is added to all computers for remote support, antivirus checks and windows updates to ensure your systems stay fully operational.

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8am-6:30pm

Weekday working hours, as standard

24/7  365

Unrestricted, emergency support package

Support when you need it

We understand that most businesses don't just operate from 9am-5pm, which is why our team of senior engineers are ready to handle your queries weekdays from 8am-6.30pm as standard. And that’s not all, if you operate outside of these hours (including overseas offices), our 24/7 package gives unrestricted emergency support whenever you need it, 365 days a year.

Secure working

We treat your IT security and data protection very seriously, which is why we work hard to find and correct any vulnerabilities in your existing data protection plan. By following best practice we can help to improve the reliability of your data. We combine the latest technology, best practice and expert knowledge to build multi-layered defence systems that will minimise an IT security breach.

All servers and backups are checked daily, with any issues dealt with immediately. We offer tape, cloud and hosted backups, as well as snapshots to disk (every 15 minutes) depending on your business requirements.

We have worked with Jon and the team at Priority One since December 2017 and they are fantastic! The onboarding process was attentive and efficient and the helpdesk and project team have supported us every step of the way since. If you are looking for first-class professional IT support then Priority One is the company for you!

Debbie HudgellAsper Investment Management

Contact us today

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