Transform your IT

Supporting business growth with responsive IT and cybersecurity

We are excited to announce that Priority One will officially be known as Tela from January 2026.

Priority One is different

At Priority One we work like an internal IT team, only better. We talk in your terms, put your business interests first and make your IT work effectively and securely with minimum issues and maximum flexibility.

Core IT Support

We offer unlimited remote and onsite support with 8am-6:30pm cover as standard and 24/7 options. Our priorities are defined by the customer, not the nature of the problem and every customer has a dedicated first point of contact.

Support Benefits

Cybersecurity & Compliance

Cybersecurity is a business issue not an IT one. The right tools and processes can minimise risk of breach and mitigate the impacts of any failure. Priority One has a dedicated cybersecurity team able to advise, implement and test cybersecurity, including GDPR compliance, ISO 27001 and Cyber Essentials. The ThreatAware dashboard provides complete visibility into a business cybersecurity; active and operational.

Protect your business

IT Strategy & Solutions

The right IT strategy enables growth and leaves management to focus on what they do best. Priority One will develop an IT strategy mapped to your business goals, budget and ROI, then implement it effectively.

Maximise your ROI

IT Projects

Changes in IT systems, infrastructure or even service provider are critical. We manage these IT projects carefully and transparently, using recognised Prince 2 project management tools and processes.

Manage change together

Cloud Delivery

Cloud computing enables boundless growth, adds security and does away with traditional views of location and device. Freeing staff to do what they need to when and where they need to do it. Transitioning onto the cloud can be complex. Priority One have huge experience of hybrid cloud computing solutions and can safely manage your transition to this powerful environment.

Transition to the cloud

What our clients are saying

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Natalie BaroneHead of Operations, DTRE
“We hold Priority One in high regard; we consider them an extension of our own business and a valuable supplier to us. They have marshalled us through a complete system overhaul, project managed the IT & AV set up of our £1m fit out, and keep us robust with our IT security. A team who go above and beyond - a partnership we are very happy with.”

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Neil DawsonJKP
“Our company has used Priority One for over 5 years and they have always given excellent service. They have a great team of engineers who can take on and run with anything you throw at them. I would heartily recommend them to anyone looking to remove the hassle of in-house IT management.”

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Adrienne ConlonFocus PR
“Priority One has been our IT supplier since 2013 and we have always found them to be professional, reliable, and efficient. They have the right balance of being able to deliver a first-class IT service whilst remaining personable. We have used Priority One for a range of needs over the last four years, all of which have been delivered on time and with as little disruption as possible. We trust their knowledge and capability and would certainly recommend them.”

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Sarah Palmer
“We have now used Priority One for over 3 years and would definitely recommend. They support us on day to day issues as well as large projects such as changing our email system and our recent office move. They have complete knowledge and understanding of our whole office I.T setup which is very reassuring. They are a super friendly company, and we trust them as much as we would with in-house I.T.”

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Charlie CarterBC Capital Partners
“We have worked with Priority One IT for 5 years now, since moving to them our email has been faultless and the support exceptional. The team are always there to help and get issues sorted quickly. Great guys and highly recommended.”

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Martin KlopstockKogan Page
“P1IT have been our IT provider for over 5 years now. We regard them as a remote extension of our business - colleagues based in a separate location. They are professional, innovative and very friendly - even (and especially) when the pressure is on. We deal with service providers on a daily basis and the score highly by comparison. Thoroughly recommended.”