Assistance
If you have an issue which is non business critical we will respond within 4 hours.
IT support
Operating out of London Bridge, our Service Desks support all your IT requirements across Windows, Mac, Linux and cloud applications. 8am-6:30pm cover as standard and we have 24/7 options.
Fixed pricing
We believe exceptional service doesn’t have to cost the earth, which is why with our pay-per-head fixed pricing model there won't be any nasty surprises. In fact, if you currently have an in-house IT team, we think you'll find outsourcing to Priority One to be much more cost effective.
Response times you can count on
We know how valuable your time is, so we have fixed SLA’s in place and prioritise all your support issues into four categories:
Standard
For a standard ticket affecting a single user we’ll respond within two hours.
High
If you have a business critical outage which is affecting less than 5 people we will respond within 30 minutes and can be onsite within 4 hours.
Emergency
For business critical issues we guarantee to respond within 10 minutes and will be onsite within two hours.
Proactive systems monitoring
We'll be hard at work behind the scenes to make your life easier. Our advanced monitoring and alerting software is installed on all servers for fast and efficient troubleshooting of problems before they even arise. In addition, unattended workstation remote software is added to all computers for remote support, antivirus checks and windows updates to ensure your systems stay fully operational.
Support when you need it
We understand that most businesses don't just operate from 9am-5pm, which is why our team of senior engineers are ready to handle your queries weekdays from 8am-6.30pm as standard. And that’s not all, if you operate outside of these hours (including overseas offices), our 24/7 package gives unrestricted emergency support whenever you need it, 365 days a year.
Secure working
We treat your IT security and data protection very seriously, which is why we work hard to find and correct any vulnerabilities in your existing data protection plan. By following best practice we can help to improve the reliability of your data. We combine the latest technology, best practice and expert knowledge to build multi-layered defence systems that will minimise an IT security breach.
All servers and backups are checked daily, with any issues dealt with immediately. We offer tape, cloud and hosted backups, as well as snapshots to disk (every 15 minutes) depending on your business requirements.
