Whether you’re looking to outsource your IT support for the first time, need some extra resource to enhance your existing setup, or you’re thinking of moving away from your current provider, Priority One can help. We provide remote and onsite support for SMEs in London zones 1 & 2 and Manchester, so get in touch today for a no-commitment conversation about your IT.
Operating out of London Bridge and Manchester, with two UK based data centres, our professional and efficient Helpdesk is here to assist your business with all your IT support needs across Windows, Mac, Linux and cloud applications, 24×7, 365 days a year. We triage your call as it comes in and assign your case to the appropriately skilled technician, to ensure you always have the best person for the job working on your ticket.
We combine the latest technology, best practice and expert knowledge to build multi-layered defence systems that will minimise an IT security breach. From security audits and penetration testing, through to consultancy and GDPR compliance, our security experts will ensure your company data is safe.
From server virtualisation to office relocation, our team of experts, led by our dedicated Project Manager, is ready to help with all your IT project needs. Working together we’ll ensure each project is delivered on time, on budget and with minimal disruption to your systems.
We are able to deliver high quality, reliable and fast hosted services for email, virtual desktops, backups and website hosting because we own and maintain our UK based cloud services. Whatever the brief, we can tailor our solutions to meet your specific business objectives.
We are a global executive search Company undertaking critical assignments for some of the world’s largest corporations. To support this we need highly reliable IT systems and a support function capable of dealing with the Senior Partner’s needs directly. Priority One provide us with the latest solutions for any technological challenge we face. Furthermore they have a team of engineers who are extremely knowledgeable, personable, but most importantly highly effective. If an urgent issue arises I know that I can rely on them.
Drake & Morgan
Priority One have proven themselves to be one of the emergency services to Drake & Morgan. As well as being there in an pinch, they have helped support us from our 1st bar & restaurant all the way through to the 8th, 6 years later. Their advice & professionalism have been priceless to us.
Priority One provide excellent support for our Mac environment which ensures that our paper always goes to press on time.
Before Priority One took over our IT systems where in need of an upgrade. We are now running on the Priority One Cloud System, we use Virtual Desktop and their Hosted email. The solution enables us to stay up to date without any large upfront costs, and the system speed and stability is far improved.
Priority One have a dedicated, diligent team of very skilled engineers. They have been supporting our IT systems since 2011 and we are very happy to have made the switch from internal IT support.
Since Priority One have taken over our IT support they have elevated the standard of our IT systems in a way that has materially improved the productivity of our users.
Priority One IT have been Kogan Page’s IT provider for several years. They combine key strengths of professionalism, knowledge of IT systems and requirements and, above all, our business processes and suite of tools we use regularly. They understand why certain tools are important, proactively suggest infrastructure changes and upgrades and are that rare thing: a sympathetic knowledgeable vendor.
As a start up company I have found the service that Priority One have given me has been truly exceptional, I would recommend them to anyone.
We believe exceptional service doesn’t have to cost the earth, which is why with our pay-per-head fixed pricing model there won’t be any nasty surprises when it comes to settling your account. In fact, if you currently have an in-house IT team, we think you’ll find outsourcing to Priority One to be much more cost effective.
A dedicated account manager will work with you to understand your overall IT strategy above and beyond your day-to-day operations. We’ll identify any functionality, performance, reliability or scalability shortfalls in your current IT infrastructure and make recommendations on the best way to move forward. We’ll present back our findings in a jargon free IT roadmap that will help you to plan and budget your IT spend for the next 12 months.
We treat your IT security and protecting your data very seriously, which is why we work hard to find and correct any vulnerabilities in your existing data protection plan. All servers and backups are checked daily, with any issues dealt with immediately. We offer tape, cloud and hosted backups, as well as snapshots to disk (every 15 minutes) depending on your business requirements. By following best practice we can help to improve the reliability of your data.
We know how valuable your time is, so we have fixed SLA’s in place and prioritise all support issues into four categories: assistance, standard, high or emergency. For a standard ticket affecting a single user we’ll respond within two hours, but for a business critical emergency affecting the whole company, we guarantee to respond within 10 minutes and will be onsite within two hours.
We’ll be hard at work behind the scenes to make your life easier. Our advanced monitoring and alerting software is installed on all servers for fast and efficient troubleshooting of problems before they even arise. In addition, unattended workstation remote software is added to all computers for remote support, antivirus checks and windows updates to ensure your systems stay fully operational.
We understand that most businesses don’t just operate from 9am-5pm, which is why our team of engineers are ready to handle your queries weekdays from 8am-6.30pm as standard. And that’s not all, if you operate outside of these hours (including overseas offices), our 24/7 package gives unrestricted emergency support whenever you need it, 365 days a year.