First class IT support in London
Whether you’re looking to outsource your IT support for the first time, need some extra resource to enhance your existing team, or you’re thinking of moving away from your current provider, Priority One can help.
Fixed and transparent pricing
We believe exceptional service doesn’t have to cost the earth, which is why with our pay-per-head fixed pricing model there won’t be any nasty surprises when it comes to settling your account. In fact, if you currently have an in-house IT team, we think you’ll find outsourcing to Priority One to be much more cost effective.
Planning for the future
A dedicated account manager will work with you to understand your overall IT strategy above and beyond your day-to-day operations. We’ll identify any functionality, performance, reliability or scalability shortfalls in your current IT infrastructure and make recommendations on the best way to move forward. We’ll present back our findings in a jargon free IT roadmap that will help you to plan and budget your IT spend for the next 12 months.
Your data is our priority
We treat your IT security and protecting your data very seriously, which is why we work hard to find and correct any vulnerabilities in your existing data protection plan. All servers and backups are checked daily, with any issues dealt with immediately. We offer tape, cloud and hosted backups, as well as snapshots to disk (every 15 minutes) depending on your business requirements. By following best practice we can help to improve the reliability of your data.
Response times you can count on
We know how valuable your time is, so we have fixed SLA’s in place and prioritise all your support issues into four categories: assistance, standard, high or emergency. For a standard ticket affecting a single user we’ll respond within two hours, but for a business critical emergency affecting the whole company, we guarantee to respond within 10 minutes and will be onsite within two hours.
Proactive systems monitoring
We’ll be hard at work behind the scenes to make your life easier. Our advanced monitoring and alerting software is installed on all servers for fast and efficient troubleshooting of problems before they even arise. In addition, unattended workstation remote software is added to all computers for remote support, antivirus checks and windows updates to ensure your systems stay fully operational.
Support when you need it
We understand that most businesses don’t just operate from 9am-5pm, which is why our team of senior engineers are ready to handle your queries weekdays from 8am-7pm as standard. And that’s not all, if you operate outside of these hours (including overseas offices), our 24/7 package gives unrestricted emergency support whenever you need it, 365 days a year.