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Outsourcing is a considerably important business decision that comes with its own sets of risks and benefits. As such, finding an outsourcing partner and agreeing on the details can be a lengthy and often perplexing, process. As an IT Support company, we have helped many business’s through this tricky process.
So, if you’re confused about whether outsourcing is the best strategic decision, and whether you should outsource at all, we don’t blame you!
We consulted with Sam de Silva – a globally recognised expert in his field, to give you insider tips and guidelines on how to successfully outsource your company. Working as the Head of Commercial IT and Outsourcing at Nabarro, an international law firm, he explains when a company should decide to outsource – and what makes for a successful collaboration.
Questions to consider before you decide to outsource
Firstly, before you actually start looking for business partners, you must assess whether outsourcing is the correct strategic choice. De Silva stresses the importance of completing a critical assessment both internally, and within the wider scope of your industry. This is so you can decide whether an outsourcing venture is economically viable in the first place. It is important to ask questions such as, is outsourcing becoming common practice in your area? Will it help fulfil your business objectives?
However, you should keep in mind that the core questions should be why you want to outsource, and what are the outcomes that you expect. Keeping these objectives in mind are crucial in order for you to find a compatible outsourcing partner to ensure a successful, long-term partnership.
What makes a good outsourcing partnership?
Now, once you have concluded that outsourcing is the right decision for your business, you should carefully consider how to find a partnership that works for you.
De Silva also points out that the secret to successful outsourcing is to find a company that aligns with your own business objectives and culture. Specifically, although the relationship is ultimately contractual, an outsourcing venture must be treated as a long-term partnership of equal stature, not a hierarchical one.
After all, the area you are outsourcing will be their expertise, so although you are the client, they will advise you on what is best… yet another reason why you should find a company that is compatible with your own.